Planet Fitness

5 out of 5 stars★★★★★

“This is a fantastic gym. The staff is young and incredibly outgoing. They make it their mission to greet every single person that walks through the door, elevating the gyms ambiance. The gym is also always spick and span. Great gym!”

5 out of 5 stars★★★★★

“Club was clean and staff was exceptionally friendly!”

2 out of 5 stars★★★★★

“I’m writing to complain about my recent experience with the Planet Fitness location in Fleming Island, Florida. About two weeks ago, my family went into the club to cancel our membership. We spoke with a young employee wearing glasses who told us the membership had been canceled and that we would not be charged again. Two weeks later, we were charged again. Because we believed the membership had been canceled, we had moved funds from that account, which also resulted in an overdraft fee. I called the Fleming Island location and spoke with the manager, Lydia. From the beginning, she was condescending and told me I needed to prove that we had canceled the membership. My concern is that when a Planet Fitness employee tells a customer that the membership has been canceled and no further charges will occur, the customer should be able to rely on that information. When I asked for Lydia’s supervisor’s name or contact information for someone above her, she refused to provide it and stated that they were not allowed to provide complaint or corporate contact information. While I was still speaking, she sarcastically said, “Have a great day,” and hung up on me. The incorrect charge was frustrating, but the way the situation was handled by management was far worse. After this experience, I will not be using Planet Fitness again. I wanted corporate leadership to be aware of how customers are being treated at this location, and I would appreciate a review of both the charge and the way this complaint was handled.”