Solantic Orange Park

1 out of 5 stars★★★★★

“Sat. 7/2/22 6pm- I took my daughter to 2 Urgent Care centers. The 1st had just closed, the 2nd said they had no more room for anyone. So I specifically looked up other care centers while in my car & found this one… & called before I drove there (11mins) because of driving to 2 that didn’t work out. The lady says they only have walk in so it would be a wait. I said that was fine & that we were on our way. We get there barely 10 mins later & I get to the desk & she says they have no room for anyone else. I tell her that I literally just called & was told there were walk ins & how I said I was on my way. The lady, the only female behind the check in desk, asks who I s/w. I tell her I didn’t get the name. She just goes on to tell me there’s nothing she can do. I would have to come back tomorrow. If she was the only female at the desk SHE had to be the one I s/w!! I was so upset venting in the car to my daughter who feels like she’s dying & whispers )because of her lost voice) “that lady asked the people in line in front of us if they had called.”! I hadn’t heard her… I wish I would’ve. I knew it had to have been her that I s/w. My daughter was just too weak & sick to be involved at the time. That is just so rude for her to act like she had no idea what I was talking about, etc. Even if they hit max capacity in the 10 mins it took me to get there she should’ve either 1. Told the last person they were at the max since she knew I was on the way Or 2. My lesser option but still better than lying, told me that I s/w her but that they met capacity w/ in that 10 mins of me getting there & she’s sorry but unfortunately I would have to come back tomorrow. She just chose to lie to my face & act like she had no idea I called or who I spoke with.”

1 out of 5 stars★★★★★

“Horrible customer service! Called to ask what would have been a very quick question. Waited 31 minutes with music on hold. It goes quiet with no music about a minute later was hung up on! Never once having anyone answer the phone. Whoever manages this facility needs to do something about not answering the phone at all. Never even checking to see what the person wants and then hanging up on top of it. Unacceptable”